Refund policy

Return and Refund Policy

At KP Muscle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please review the following guidelines to understand our process:

1. Expiry Date Issue: If you receive a product with an expired expiry date, please contact us immediately. We will promptly investigate the matter and provide you with a replacement or a full refund, as per your preference.

2. Test Issue: We understand that sometimes products may not meet your expectations upon testing. If you find that a product does not perform as expected, please reach out to us within 3 days of receiving your order to arrange for a return and refund.

3. Maximum 7-Day Return Window: To initiate a return, you must contact our customer service team within 7 days of receiving your order. Returns initiated after this period may not be accepted.

4. Color Difference: While we make every effort to display the colors of our products accurately on our website, variations may occur due to differences in monitor settings or lighting conditions. If you receive a product with a significant color difference from what was displayed online, please contact us to discuss available options for return and refund.

Return Process:

  • To initiate a return, please contact our customer service team at [email address] within the specified timeframe.
  • Provide your order number, details of the product(s) you wish to return, and the reason for the return.
  • Our customer service team will provide you with instructions on how to return the item(s) and the address for return shipping.
  • Please ensure that the item(s) are returned in their original condition, unopened, and unused, unless defective.
  • Once we receive the returned item(s), we will inspect them and process your refund within 3 business days.

Refund Policy:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
  • Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at hello@kpmuscle.com . Our customer service team is here to assist you and ensure that you have a positive shopping experience with KP Muscle.

Thank you for choosing KP Muscle!