Terms of service

Terms and Conditions

Welcome to KP Muscle! These Terms and Conditions govern your use of kpmuscle.com and your purchase of products from our website. By accessing our site or making a purchase, you agree to comply with these terms. Please read them carefully.

Website Use:
a. You must be at least 18 years old to use our website or make purchases.
b. You agree to provide accurate, current, and complete information when registering an account or making a purchase.
c. You are responsible for maintaining the confidentiality of your account information and for restricting access to your account.

Product Purchases:
a. All product purchases made through our website are subject to availability.
b. Prices are listed in Indian Rupees (INR) and include applicable taxes, unless otherwise stated.
c. We reserve the right to modify or discontinue products at any time without prior notice.
d. Payment is required at the time of purchase. We accept various payment methods, including credit/debit cards, net banking, and cash on delivery (where available).

Shipping and Delivery:
a. We strive to ship orders in a timely manner, but delivery times may vary depending on your location and product availability.
b. Shipping costs and estimated delivery times are provided during the checkout process.
c. Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Returns and Refunds:
a. At KP Muscle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

b. Please review the following guidelines to understand our process:
i. Expiry Date Issue: If you receive a product with an expired expiry date, please contact us immediately for a replacement or a full refund.
ii. Test Issue: If a product does not perform as expected, please reach out to us within 3 days of receiving your order to arrange for a return and refund.
iii. Maximum 3-Day Return Window: To initiate a return, contact our customer service team within 3 days of receiving your order.
iv. Color Difference: If you receive a product with a significant color difference from what was displayed online, contact us to discuss available options for return and refund.

c. Return Process:
i. To initiate a return, contact our customer service team within the specified timeframe.
ii. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
iii. Our customer service team will provide you with instructions on how to return the item(s) and the address for return shipping.
iv. Please ensure that the item(s) are returned in their original condition, unopened, and unused, unless defective.
v. Once we receive the returned item(s), we will inspect them and process your refund within 7 business days.

d. Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Intellectual Property:
a. All content on our website, including text, graphics, logos, images, and product descriptions, is the property of KP Muscle and is protected by copyright laws. b. You may not reproduce, distribute, or modify any content from our website without prior written consent.

Limitation of Liability:
a. KP Muscle shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. b. In no event shall our total liability exceed the amount paid by you for the products purchased.

Governing Law:
a. These Terms and Conditions are governed by the laws of India. b. Any disputes arising from these terms shall be resolved through arbitration in [City], India.

Changes to Terms:
a. We reserve the right to update or revise these Terms and Conditions at any time without prior notice. b. Your continued use of our website after any changes indicates your acceptance of the updated terms.

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@kpmuscle.com . Thank you for choosing KP Muscle!